Audit Commission Report
Orwell Housing Association recently underwent an inspection by the independent government regulators the Audit Commission. The Audit Commission are responsible for inspecting housing associations to check that good services are being delivered to customers.
The team of inspectors looked at the following services:
- Major works
- Empty Properties
- Gas Servicing
For those areas of service the inspectors also had a look at:
1. Access and Customer Care - how easy it is for customers to use our services and how good is our customer service ?
2. Diversity - what we do to make sure that all our customers - regardless of their age, gender, disability, ethnic group, sexuality and faith - get a good service.
3. Value for money - are we providing a quality service that is cost effective? The Audit Commission has now published their report which includes ratings of how good our services are.
A summary of the results is shown in the table below.
|How Good is the Service?||Assessment|
|Access and customer care||Strengths outweigh weaknesses|
|Diversity||Strengths outweigh weaknesses|
|Value for Money||Strengths outweigh weaknesses|
|Major Works||Strengths and weaknesses in balance|
|Empty homes (void) management||Strengths considerably outweigh weaknesses|
|Value for Money||Strengths considerably outweigh weaknesses|
We are delighted that the Audit Commission has judged some of the Associations services as Excellent and a number as Good however, whilst the Audit Commission did identify our strengths, there is always room for further improvements.
Audit Commision letter to the residents of Orwell Housing Association
Following the Associations short notice inspection, the Audit Commission have written a letter to all residents summarising their results.Please click here to download or view this letter.